Frequently Asked Questions

As soon as your transaction is processed, you are immediately transferred to your download page. Additionally, a receipt containing a download link is automatically sent to the e-mail address that you provided. If you did not receive the download instructions by e-mail, please check your ‘Junk’ or ‘Spam’ folder – it may have landed there.

To make sure you receive our emails in the future, add info@valteon.com to your address

Most people receive our email within a few minutes. If you have not received a message with a download link within 20 minutes of your purchase, please contact us. We will rectify the situation as quickly as possible.